HobbyPartz is an online source for cheap hobby RC parts and more.
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Q. Do you offer Price Match Guarantee?
A. At HobbyPartz, a Price Match Guarantee is being offered. If you find from any United States based website a lower price than with HobbyPartz, contact customer service with your contact details (name, address, phone number) including the web site address and name of the product. After verifying the website and if they have the in-stock item HobbyPartz will offer a 5% less than the competitor's price. This offer only applies to whole items and products.
Q. Do you ship international orders?
A. Yes, HobbyPartz processed international shipping worldwide, listed countries are shown in shipping calculator upon checkout. Restrictions for international shipping are the items based on sized which are not accepted for shipment. Customers are notified by email, for any concerns contact Customer Service Department.
Q. When can I expect my order?
A. HobbyPartz orders are estimated to arrive at one to two business days excluding weekends and holidays.
Q. What are my payments options?
A. HobbyPartz accepts the following payment method:
For payments using personal check, money order, or wire transfer call HobbyPartz customer service first.
Q. How do I cancel my order?
A. HobbyPartz accepts cancellation of order provided it has not been processed for packaging and shipment yet. Contact Customer Service Department for cancellation concerns.
Q. What are your return policies?
A. HobbyPartz accepts returned merchandise 30 days from the date of purchase. The merchandise must be returned on its original unused condition and must be returned together with an Return Merchandise Authorization (RMA) number. Shipping costs is for the account of customer and a 15% restocking fee applies.
Q. I received a wrong item, what will I do?
A. Contact the Customer Service Department immediately to report the wrong item, HobbyPartz will do its best to correct the problem.
Q. How do I contact HobbyPartz?
A. Here are ways to contact HobbyPartz:
Business Hours: Monday – Friday (9:00 a.m. to 7:00 p.m. PST) Closed during Saturday and Sunday
Line 1: (626) 968-9860
Line 2: (626) 606-5005
By Fax: (626) 968-9830
Submit a ticket to contact HobbyPartz Support Team, choose the appropriate department related to your inquiry. Department are as follows:
By Social Media:
Q. Does HobbyPartz offer Affiliate Program?
A. Yes, the HobbyPartz.com Affiliate Program which partners with Commission Junction is an opportunity to earn atleast 3% commission from referred users. Read more about the Affiliate Program.